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State of Emergency Notification

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State of Emergency in Tennessee due to Tornado

The Governor of Tennessee has issued a state of emergency for the following counties due to tornado: Benton, Davidson, Knox, Putnam, Shelby and Wilson. Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an Emergency Access to Benefits/Refill Too Soon override that allows pharmacies, at the point of sale (POS), to override certain benefit coverage/edits such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at www.express-scripts.com or by calling 1-800-818-6717) or request a local fill as needed. The Emergency Access to Benefits/Refill Too Soon override process will be implemented with an effective date of March 3, 2020, and expiration date of April 4, 2020.

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