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State of Emergency issued in the Commonwealth of Puerto Rico due to Tropical Storm Dorian

The Governor of the Commonwealth of Puerto Rico has declared a State of Emergency for all counties due to Tropical Storm Dorian. Express Scripts (the Plan’s Pharmacy Benefit Manager) has activated an Emergency Access to Benefits/Refill Too Soon override that allows pharmacies, at the point of sale (POS), to override certain benefit coverage/edits such as an early refill during a government-defined emergency. In addition, if your home delivery of medications is affected by the emergency, you may provide a temporary alternate address (either online at www.express-scripts.com or by calling 1-800-818-6717) or request a local fill as needed.

The Emergency Access to Benefits/Refill Too Soon override process will be implemented with an effective date of Aug. 27, 2019, and expiration date of Sept. 26, 2019.

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